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  <url>
    <loc>https://www.hannahux.com/portfolio</loc>
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    <lastmod>2019-12-30</lastmod>
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      <image:title>Portfolio</image:title>
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  <url>
    <loc>https://www.hannahux.com/work</loc>
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    <lastmod>2024-02-12</lastmod>
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      <image:title>Work - Make it stand out</image:title>
      <image:caption>Task flow showing a simulation of a “directed dialogue” where the bot knows that it needs to gather a certain number of data points, and intelligently queries the customer over and over until all the data points are gathered and the interaction can end. This was one area of NLP that we explored with this effort.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620944708022-V8ARZR8FWMSLR5PD7V94/UX+Metrics.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620254862487-L8JZ45ENH3HU8UM8PFH9/Mobile_IntegrationModal.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Responsive Exploration #3</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620145287942-S0ULJDMG6ME46BAFNJNS/Message+Analysis+1.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Sample of Care Assistant message improvements.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620254780765-GNBOA4W6XAR23HEROD1U/Mobile_Landing.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Responsive Exploration #1</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620945722057-9ZODDTGTUOH0R3SI04BM/Chat+in+Progress.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>View of the Agent Desktop after the agent accepted the task that was escalated from the virtual agent, and has enough context to start helping the customer immediately.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619476280974-HKKDS6C5AGQKVPUQHRRX/Bot+Persona+-+Marvin.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Persona” card for Care Assistant bot</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619549326780-9S22HLFKN8HIORO5MFQR/CareAssistantSketch2.jpeg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Chatbot flow sketches #2</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620145356558-9SUN5D4PXR7L6EDH4MTN/Message+Analysis+2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Another sample of Care Assistant message improvements.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620945698319-6NUIS3Z09IO57KTFGB3W/Preview+Chat+Before+Accepting.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>View of the Agent Desktop where the user can see the chat transcript between the Customer and Virtual Agent before accepting the task.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619476123161-7CYFSL6VP2VFK5TV79QV/CareAssistantOnboarding1.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Modal for creating a new bot with an API.AI integration.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620996665128-XK11HFR6XXK9TKURIXZ6/CareCardsTrasparent.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>This is the landing page for Contact Center features where Admins manage their Chat Templates and Virtual Agents.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620943840269-HDTXF6LFAHDO9KENAV4L/CH_Tooltips.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Tooltips on the Contact Center Feature cards showing dependencies between Chat Templates and Virtual Agents.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620848523643-6OBY5O04UF1G6KMRRI4A/CareAssistantOnboarding_GoogleError.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Managing third-party integration errors from our Bot Management site.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620143204525-IO4KSVZKUQ1J77Q4WO3J/CareAssistantSketch3.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Chatbot flow sketches #3</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619549349677-8N1PKU0FQ7RBKRQCSX3N/CVA_Sketch2.jpeg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Chatbot flow sketches #4</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620252111605-ON3FQI62NPQSBIATEQPN/CareAssistant_ExperienceSlides_v2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Summary of Care Assistant interaction model.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619545950751-57CUX0ZNN1YQE1SAKAK4/CVA_Escalate+Cropped.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Customer-facing virtual agent experience as part of Webex Contact Center solution.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620252540696-VBZ3KKSYPAP13V2A0918/Slide2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Task flow showing how interactions with the Care Assistant bot move between different users and chat rooms.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620998775896-B96DIXQHGJVN2ZHZT253/DialogflowIntegration.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>This screen provides instructions on how to configure 2 required Google Dialogflow intents needed to make the contact center integration work.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620945638496-TL2R1TQCOOAKAFU4HMN8/Chat+in+Progress.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Agent-facing experience for managing virtual agent escalations as part of legacy contact center solution (a new Agent Desktop design has since been launched). I did not work on this UI directly, but had to integrate the virtual agent experience into the larger framework.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619476202472-NEJ5IEJQ22E4LZU66H5E/CareAssistantOnboarding2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Sample of the standalone Care Assistant Bot Management site.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620145963839-QQUWSIJ0IFM2OJUF3RKG/TeamsSample2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Sample bot interaction in Webex Teams client.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1621000525282-OV9KGYE8Y43T89I9LVK8/eva-gaps-for-eft-31-alert-eva-added-back.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Concept for escalating a customer chat with a virtual agent to a user on Webex Teams.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620254837959-RJCM77ALHNIXUBJGEKN6/Mobile_ManageBots.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Responsive Exploration #2</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620252725876-LVJCL1UDEMV7TK9VTTAB/Slide4.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Future use case brainstorming #2</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620914258222-XYFEOJ6J03S941ZTMEY6/ChatBubbleConfig.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Screen in the Chat Template wizard where the Virtual Agent is added to the experience.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620998451285-VGLWMUEFZG1J3L6A8632/NewCareFeature2.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>This is the modal the user sees when creating a new Contact Center Feature. Here, they are launching the wizard for creating a new virtual agent.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620252647745-VCTTQ5926AJTH1ZD474G/Slide3.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Future use case brainstorming #1</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619546145734-VSY2VQB102GHYEEACO62/CA_TaskFlow2.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Task flows showing how the “User” with a question moves between spaces with Care Assistant and the “Expert” who can ultimately provide help.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619549304042-LEAK15YJE5UVCBU2B28M/CareAssistantSketch1.jpeg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Chatbot flow sketches #1</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620998594971-6M02SLN9I9S85WU2AMTC/CheckforAgent.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>This screen is intended to separate Advanced Admins from Novice Admins. Users can decide if they need help getting started in Google Dialogflow, or if they are ready to integrate an existing conversational experience.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619545647835-2WM240T1CMTXHF07XO4H/CreateCVA.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Configuring a virtual agent on the Webex Control Hub for use in Webex Contact Center interactions.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620140926649-U4YP6UTX46WPT7TD7T91/TeamsSample1.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Sample of the Care Assistant bot interaction in Webex Teams platform.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619546125266-T2MBN4HPYE9MH5DP5O0F/CA_TaskFlow1.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Task flows showing different interactions between the Care Assistant bot and the “Expert” persona who interacts with the bot to provide help to the “User” persona who has a question.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1554734555113-HHL3L8KZCWQGECYG1ZEH/Care+Assistant+Management+Homepage.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Landing page of standalone bot management site.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620146234019-S07LY5Z80ROUD6OGR13C/CVA_JourneyMap.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Journey Map showing all the different personas involved in a virtual agent use case.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1620944689023-CGD0X4EFGV4QU1ZFCSMV/CVA_PersonaGoals.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290944439-9YFEK9JXIILD6BZT9DQC/Bag+Details</image:loc>
      <image:title>Work</image:title>
      <image:caption>Bag Details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290755670-R5JU27MC3P4LSPW2JL9Y/Add+Bag+Details</image:loc>
      <image:title>Work</image:title>
      <image:caption>Add Bag Details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290813039-6VNSZHW63ZZ5HGK3YPM0/Configure+Fingerprint</image:loc>
      <image:title>Work</image:title>
      <image:caption>Configure Fingerprint</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290171976-MN5PIYNPYZPHTG5I0K1R/Log-In+Screen</image:loc>
      <image:title>Work</image:title>
      <image:caption>Login Screen</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290991281-VNN78QOWC0TES3XHW5Q3/Add+Document</image:loc>
      <image:title>Work</image:title>
      <image:caption>Add Document</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570291033860-8KCZ35ZMNAKQF24HOP4P/Tips</image:loc>
      <image:title>Work</image:title>
      <image:caption>Tips</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290612748-HL89MPFKRTEKWSIHZBZK/Resister+Luggage+Tag</image:loc>
      <image:title>Work</image:title>
      <image:caption>Register Luggage Tag</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1557411044369-DAZNDHK2N3JIXNLRQ2HI/TraverseBrainstormingCollage.png</image:loc>
      <image:title>Work - Design Process</image:title>
      <image:caption>Brainstorming &amp; Storyboarding: Early on in the project, the team took part in storyboarding, whiteboard ideation, and sketching to develop preliminary ideas. Interviews with potential users at the onset and throughout the project were critical in the development and evolution of product features. Low Fidelity Prototype: We created a paper-in-screen prototype during early iterations of the design. This enabled sketches to be assembled into an interactive prototype that would inform our later design choices. High Fidelity Prototype: Lastly, we made a highly interactive prototype built in Axure with much of the proposed functionality developed. For a better explanation of what the app does as well as the functioning work flows, please review the Traverse Design Brief above.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290870273-9R5VVSNMLM75EF9D72GZ/Navigation</image:loc>
      <image:title>Work</image:title>
      <image:caption>Navigation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570290304106-WDAGRAHHGERD4CEX3YG7/Create+Account</image:loc>
      <image:title>Work</image:title>
      <image:caption>Create Account Screen</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570073905283-OK8IAGZSQUG3UOWRTYGM/Early+Wireframe+2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Wireframe 1</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570074482789-M479TO7LVCZXFRKX3688/Prototype+2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prototype - Drug Not Recommended Hover</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1579471724915-MO556VBMY5QK59HLSTIQ/Workflow+Analysis.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>I put together this flow chart early-on in the process as I was trying to understand the domain.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1617504765916-P6FQ10SZGWNN1NZQHOPJ/Sketches1_Fixed+1.jpeg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Early Sketches and Brainstorming 1</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570074172467-I0MZZWXM1VERJUQD3FBV/Early+Wireframe+4.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Wireframe 4</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1617505992130-SD3X9IONATPZJ6Q2K71K/Design+group+1.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Participatory Design 3</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1617505947688-YVZOY8EOVC54VW7KTAI7/design+2-1.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Participatory Design 2</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1617505920779-A8LIHZ7XZ2E8PIYADOPB/design+1-2.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Participatory Design 1</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570292846722-KYV4X5QIAJUCXTTNKQ7T/Patient%27s+Medication+List.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prototype - Patient Medication List</image:caption>
    </image:image>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1579487360689-C2271AFFH2ZBV7DXQVWN/Early+Wireframe+3.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Wireframe 3</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1579472926974-4MF63TIKKNMIOYQC87EM/Requirement+Documentation.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>This table shows my early ideation around satisfying use cases I was given for the prototype.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570292887187-SM513W3NGCEHW2UKNQV6/Review+Drug+Order.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prototype - Review Drug Order</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1617504786637-QS1NML5PV9LG3T1HDZC7/Sketches2_Fixed.jpeg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Early Sketches and Brainstorming 2</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570292628882-2JZM1BMRRG86BIK2CKK2/Drug+Search+Flow.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prototype - Review Drug Alternatives</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1617504914540-UR5YRSJOXBNO4DBGVNFK/Sketches3_Fixed.jpeg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Early Sketches and Brainstorming 3</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570073431855-YTGP3TFOCE7D9X311LYE/Early+Wireframe+1.png</image:loc>
      <image:title>Work - Early Mockups</image:title>
      <image:caption>Wireframe 2</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1570292972545-FO7MUZRI3A6PM4Q3RKZW/Confirm+Drug+Order.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prototype - Confirm Drug Order</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1617507348378-OK7JYKL91S4QHMZ0SHYB/Research+Study+Snapshot</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1572361760481-6WEL77N8RNY5KD8USIPR/Drop-Down+Sample.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Sample Drop-Down with New Navigation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1572361668427-XFQBELOE0LKEXK49CFX9/Prototype+Landing+Page.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prototype Landing Page</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1579488045698-HNPMNM3R4ZIHCOL3XPHT/Image.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Click the preview to view my full IA Expert Review.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1572361926571-J3YQHDOBXSE5A6BGM2IV/My+Saved+Recipes.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>My Saved Recipe Sample</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1572314928466-BDHVAMVPKV0KL0MOZX2A/Sitemap.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1572361862627-Y6MYQLB1XGSN7TQEWTA0/Subnavigation-Recipe.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Sample Recipe in Sub-Navigation</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1572314338886-6H3U3I70MVUEBI55LNA6/EatingWellSitemap.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618926927437-CQWFFGUZNHMEH358CBOX/FlowBuilderSketch3.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619474103593-FYF7RU8AM0N6N3KIWTAC/Cognitive+Walkthrough+Overview.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Slide from presentation that the User Researchers created. Explains the research questions we wanted to answer in Study #1.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619475087282-3670FH2UCLEDTFQD6LY6/Component+Library+Sample.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Navigation, header, footer, and other components in Figma Library.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618874432361-UEF3TMBYDMZUJNLNCOER/Dec2016_1.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
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      <image:title>Work</image:title>
      <image:caption>Early high-fidelity interaction concepts.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618875705590-IMA78NZUVAFDOKY49X2H/Experience+Builder+-+Node+Properties+Edit+-+NO+BRANDING.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619474373800-58RR32CKH28CJL54HC1W/Flow+Control+-+Terminology.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Slide from presentation that the User Researchers created. Shows mixed feedback on some key terminology in the mockups.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619038576369-GW9KD4GZCC45PBX7Q5JA/GoToFlow.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Advanced variable mapping feature.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619038899957-9H7EDUXCUZUJ12KQHDXT/SBR.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Advanced call routing feature.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619474308129-NCXM2HF5EE7XVG9IT8UV/Organizing+Complex+Flows.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Slide from presentation that the User Researchers created. Highlights some issues around flow scalability.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619037273035-9C72SVAQ9HJE8C409BJB/ManageVariables.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Early high-fidelity mockups for flow variable creation.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618875229426-X0TXM88C0LZ9MESH99JH/Dec2016_3.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618872208182-8RXEDZEAARK7N4KOZXHM/FlowBuilderSketch1.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619037386655-XV0GHMVQNOCTYCLZICMR/Menu+Activity.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Early version of application with a handful of activities or nodes.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618875101319-Y3I5LQ0OM9WBQSAGXFUB/VISION+-+Routing+Simulator.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618876025640-UVEUJORC0JK4CRI28IQL/Experience+Builder+-+Split+View+-+NO+BRANDING.png</image:loc>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618873388291-3GFBGBIQMHJL3PEN3DUK/IMG_7163.JPG</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618876049583-556T0JLXYUNIWCYM7Z54/Experience+Builder+-+Simulate+-+NO+BRANDING.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619037047032-WMI5M6Z85RD0QXMBZUGO/Flow+Events+Badge+Tooltip.png</image:loc>
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      <image:caption>Initial high-fidelity design for handling flow events.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619474587522-1I6JITYTQ0Z9C4ZDY0ME/Positive+Feedback+-+Tabs.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Slide from presentation that the User Researchers created. Highlights some positive feedback around the navigation I designed in my prototype.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618875866041-ASGJZ2YJ1CY4FTEU9S0T/Experience+Builder+-+Advanced+Properties+-+NO+BRANDING.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618872331096-76ESN470PHK2TIQ3ZHKW/FlowBuilderSketch4.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618716517957-PC4M868F3SHJOS3I9TPI/CJS+Designer+Brainstorm+-+Categories+of+Triggers%2C+Criterias%2C+Outcomes.jpg</image:loc>
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      <image:caption>Flow Designer use case taxonomy analysis.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1619038373461-CP7GW9V4NEGQ1SJL64R1/AgentAvailability.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Sample of the visual scripting application. Note that all branding has been removed from these images.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618875281192-OEWUR7LHN0AUSG5WJCPY/VISION+-+Recommendations.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
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      <image:title>Work</image:title>
      <image:caption>Sample of the flow publishing workflow.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618716462174-W1WIRPF53Y5J37VTOQAF/CJS+Designer+Brainstorm+-+Flow+Builder+Use+Cases.jpg</image:loc>
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      <image:caption>Flow Designer use case brainstorm.</image:caption>
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    <image:image>
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      <image:caption>Journey Map exploring how a customer care experience maps to backend actions and Flow Designer building blocks (nodes).</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618875358279-YEZLJ2L1ZMY1CAN3GA7A/VISION+-+Wizard.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
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      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5becd4e836099b5a3cc385b2/1618875323826-U80AD0VOFE0RCEJOR4G7/VISION+-+Scenarios.png</image:loc>
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    <image:image>
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      <image:caption>Activity Node components in Figma Library</image:caption>
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    <image:image>
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      <image:caption>Terminology affinity diagram to sort through idea brainstorm.</image:caption>
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    <image:image>
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    <image:image>
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    <image:image>
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      <image:caption>Sample of the flow validation feature.</image:caption>
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